jiligg Casino Privacy Policy

1. Introduction and Scope

jiligg Casino ("jiligg," "we," "us," or "our") is committed to protecting the privacy and personal data of all users ("you," "your," or "User") who access our website at jiligg.cam, mobile applications, and related gaming services (collectively, the "Services"). This Privacy Policy explains what personal information we collect, how we use it, who we share it with, how we protect it, and your rights regarding your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and related regulations issued by the National Privacy Commission (NPC).

By registering an account, accessing the jiligg website, or using any of our Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must immediately discontinue use of jiligg Services and refrain from creating an account.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy, which together form the complete agreement between you and jiligg Casino regarding your use of our Services.

2. Information We Collect

2.1 Personal Information You Provide

When you register a jiligg account or use our Services, we collect the following categories of personal information directly from you:

• Account Registration Data: Full legal name, date of birth, gender, residential address, email address, mobile phone number, preferred currency, username, and password.
• Identity Verification Documents: Government-issued photo identification (Philippine passport, driver's license, UMID, Postal ID, or national ID), proof of address (utility bills, bank statements, or government correspondence), and proof of payment method ownership (screenshots of e-wallet accounts or bank account statements).
• Financial Information: Payment method details including GCash account information, PayMaya account information, bank account numbers, deposit and withdrawal transaction records, betting history, and account balance information.
• Communication Records: Content of live chat conversations, emails, phone calls, and other communications you have with jiligg customer support or marketing teams.
• Voluntary Information: Any additional information you choose to provide through surveys, promotions, feedback forms, or direct communications with our team.

2.2 Information We Collect Automatically

When you access jiligg Services, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: IP address, device type and model, operating system, browser type and version, screen resolution, language preferences, and unique device identifiers.
• Usage Data: Pages visited, games played, time spent on each page, click patterns, navigation paths, session duration, bet amounts, win/loss records, and timestamps of all activities.
• Location Data: Approximate geographic location derived from your IP address to verify compliance with jurisdictional restrictions and ensure you are accessing our Services from within the Philippines.
• Cookies and Similar Technologies: We use essential cookies for website functionality, analytical cookies to understand user behavior, and marketing cookies to deliver personalized advertising. You may manage cookie preferences through your browser settings, though disabling essential cookies may limit your ability to use certain features.

2.3 Information from Third Parties

We may receive personal information about you from third-party sources including:

• Payment Processors: GCash, PayMaya, and Philippine banks provide us with transaction confirmation, payment verification, and fraud prevention data.
• Identity Verification Services: Third-party KYC (Know Your Customer) and AML (Anti-Money Laundering) service providers assist us in verifying your identity and screening for compliance with regulatory requirements.
• Affiliate Partners: If you were referred to jiligg through an affiliate or marketing partner, we may receive referral tracking information to attribute registrations and calculate commissions.
• Public Databases: We may cross-reference your information with publicly available databases, sanctions lists, self-exclusion registers, and banned player databases maintained by PAGCOR or other Philippine regulatory authorities.

3. How We Use Your Information

jiligg Casino processes your personal data for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating and managing your jiligg account
• Verifying your identity, age, and eligibility to use our Services
• Processing deposits, withdrawals, and other financial transactions
• Providing access to casino games, live dealers, sports betting, and other gaming products
• Maintaining accurate betting records and transaction histories
• Calculating and distributing winnings, bonuses, and promotional rewards
• Managing your VIP tier status and loyalty program benefits

3.2 Legal and Regulatory Compliance

• Complying with PAGCOR licensing requirements and Philippine gambling regulations
• Meeting KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations under Philippine law
• Preventing underage gambling by verifying that all players are 21 years or older
• Detecting and preventing fraud, money laundering, bonus abuse, and other illegal activities
• Responding to lawful requests from Philippine law enforcement, courts, and regulatory authorities
• Maintaining records required by PAGCOR for auditing and reporting purposes

3.3 Security and Fraud Prevention

• Monitoring account activity for suspicious behavior or security breaches
• Preventing unauthorized access, hacking attempts, and account takeovers
• Detecting collusion, match-fixing, arbitrage betting, and other forms of advantage play
• Identifying multiple accounts, duplicate registrations, and banned player attempts to re-register
• Investigating and resolving disputes, chargebacks, and payment-related issues

3.4 Customer Support and Communication

• Responding to your inquiries, complaints, and support requests
• Sending important service notifications including account updates, security alerts, withdrawal confirmations, and terms of service changes
• Providing personalized customer service through live chat, email, and phone support
• Conducting customer satisfaction surveys and gathering feedback to improve our Services

3.5 Marketing and Promotions (With Your Consent)

• Sending promotional emails about new games, bonuses, tournaments, and special offers
• Displaying personalized advertisements on our website and through third-party advertising networks
• Providing tailored bonus offers based on your gaming preferences and betting history
• Inviting you to participate in exclusive events, VIP promotions, and loyalty rewards programs

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by adjusting your communication preferences in your account settings. Please note that even if you opt out of marketing emails, we will still send you essential service notifications related to your account and transactions.

3.6 Analytics and Service Improvement

• Analyzing user behavior, game preferences, and betting patterns to improve our Services
• Conducting statistical analysis to optimize website performance and user experience
• Testing new features, games, and promotional campaigns
• Identifying technical issues, bugs, and areas for improvement

4. How We Share Your Information

jiligg Casino does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your personal data with the following categories of third parties under specific circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to assist us in operating jiligg Services. These providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to protect your data:

• Payment Processors: GCash, PayMaya, and Philippine banks process deposits and withdrawals on our behalf.
• Game Providers: Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, and other game developers may receive limited data to deliver gaming content and track game sessions.
• Identity Verification Services: KYC and AML compliance providers verify your identity and screen for fraud.
• Cloud Hosting Providers: We use secure cloud infrastructure to store data and host our website and applications.
• Customer Support Tools: Live chat, email, and helpdesk software providers enable us to communicate with you effectively.
• Marketing and Analytics Platforms: Email marketing services and analytics tools help us understand user behavior and deliver personalized promotions.

4.2 Regulatory Authorities and Law Enforcement

We may disclose your personal information to Philippine regulatory bodies, law enforcement agencies, and government authorities when required by law or when necessary to:

• Comply with PAGCOR reporting and auditing requirements
• Respond to lawful subpoenas, court orders, or legal processes
• Cooperate with investigations into fraud, money laundering, or other criminal activities
• Enforce our Terms & Conditions and protect the rights, property, and safety of jiligg, our users, and the public

4.3 Corporate Transactions

In the event of a merger, acquisition, sale of assets, bankruptcy, or other corporate restructuring involving jiligg Casino, your personal information may be transferred to the acquiring or successor entity. We will notify you via email and prominent notice on our website before your information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your personal information with third parties for purposes not described in this Privacy Policy when we have obtained your explicit consent to do so.

5. Data Security and Protection Measures

jiligg Casino employs industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS (Secure Socket Layer / Transport Layer Security) technology, the same standard used by major Philippine banks.
• Secure Data Storage: Personal information is stored on secure servers located in data centers with restricted physical access, 24/7 monitoring, and redundant backup systems.
• Access Controls: Access to personal data is restricted to authorized jiligg employees and contractors who have a legitimate business need to access such information. All personnel with access to personal data are bound by confidentiality obligations.
• Password Protection: Your account password is stored using industry-standard hashing algorithms, ensuring that even jiligg staff cannot view your password in plain text.
• Two-Factor Authentication (2FA): We offer optional two-factor authentication to add an extra layer of security to your account login.
• Fraud Detection Systems: Automated systems monitor all account activity in real-time to detect and prevent unauthorized access and suspicious transactions.
• Regular Security Audits: We conduct periodic security assessments and penetration testing to identify and address vulnerabilities in our systems.

While we take extensive measures to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. If you suspect any unauthorized use of your jiligg account, you must notify us immediately at [email protected].

6. Data Retention and Deletion

jiligg Casino retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by Philippine law. Specific retention periods include:

• Active Accounts: Personal data is retained for the duration of your active account relationship with jiligg and for a period after account closure as required by PAGCOR regulations.
• Transaction Records: Financial transaction records, betting histories, and identity verification documents are retained for at least five (5) years following account closure to comply with Philippine AML laws and PAGCOR record-keeping requirements.
• Inactive Accounts: If your account remains inactive (no login or betting activity) for more than 12 consecutive months, we may close the account and initiate deletion of non-essential personal data while retaining records required by law.
• Marketing Communications: If you opt out of marketing emails, we will retain your email address on a suppression list to ensure we do not inadvertently send you promotional messages in the future.
• Legal Holds: If your data is subject to ongoing legal proceedings, regulatory investigations, or disputes, we may retain your information until such matters are resolved.

Upon expiration of the applicable retention period, your personal information will be securely deleted or anonymized in a manner that prevents recovery or reconstruction of personal data.

7. Your Privacy Rights Under Philippine Law

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information jiligg holds about you. You may access most of your account information directly through your jiligg account dashboard. For additional information, you may submit a data access request to [email protected].

7.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You may update most account details directly in your account settings. For information that cannot be self-edited (such as your name or date of birth), please contact customer support with supporting documentation.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. However, this right is subject to limitations imposed by Philippine law, including PAGCOR's requirement to retain transaction records for AML compliance. We will honor deletion requests to the fullest extent permitted by law.

7.4 Right to Object to Processing

You have the right to object to the processing of your personal information for direct marketing purposes. You may opt out of marketing emails at any time by clicking the "unsubscribe" link in promotional messages or by adjusting your communication preferences in your account settings.

7.5 Right to Data Portability

Upon request, we will provide you with a machine-readable copy of your personal information in a commonly used format, enabling you to transfer your data to another service provider where technically feasible.

7.6 Right to Lodge a Complaint

If you believe jiligg Casino has violated your privacy rights or the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Contact information for the NPC is available at privacy.gov.ph.

To exercise any of these rights, please submit a written request to [email protected] with the subject line "Privacy Rights Request." We will respond to your request within thirty (30) days in accordance with Philippine data protection regulations. We may require verification of your identity before processing your request to prevent unauthorized disclosure of personal information.

8. Cookies and Tracking Technologies

jiligg Casino uses cookies, web beacons, and similar tracking technologies to enhance your user experience, analyze website performance, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize your browser and remember certain information about your preferences and activities.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly, including login authentication, session management, and security features. These cookies cannot be disabled without affecting website functionality.
• Performance Cookies: Collect anonymous information about how you use jiligg Services, such as which pages you visit and how long you spend on each page. This data helps us improve website performance and user experience.
• Functional Cookies: Remember your preferences such as language, currency, and display settings to provide a personalized experience.
• Marketing Cookies: Track your browsing activity across websites to deliver targeted advertisements and measure the effectiveness of marketing campaigns.

You may manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though doing so may limit your ability to use certain features of jiligg Services. For more information about cookies and how to control them, visit www.allaboutcookies.org.

9. Third-Party Links and Services

jiligg Services may contain links to third-party websites, applications, or services that are not operated by jiligg Casino. This Privacy Policy applies only to information collected by jiligg. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party services you access through our platform.

10. Changes to This Privacy Policy

jiligg Casino reserves the right to modify, update, or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will notify you by:

• Posting a prominent notice on the jiligg website homepage
• Sending an email notification to the email address associated with your account
• Displaying an in-app notification upon your next login

The "Effective Date" at the top of this Privacy Policy indicates when the most recent changes were made. Your continued use of jiligg Services following any changes to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any changes, you must discontinue use of our Services and close your account.

11. Contact Information and Data Protection Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy, our data processing practices, or your privacy rights, please contact us at:

jiligg Casino Data Protection Team
Email: [email protected]
Subject Line: Privacy Inquiry
Available: 24 hours a day, 7 days a week

We are committed to working with you to resolve any privacy concerns in a timely and transparent manner. All privacy-related inquiries will be acknowledged within 48 hours and resolved within 30 days in accordance with Philippine data protection regulations.